Terms and Conditions
Last Updated: January 2025
Agreement Overview
These Terms and Conditions govern your use of apex-residencesg website and luxury waterfront residence rental services in Singapore. By accessing or using our services, you agree to be bound by these terms.
Please read these terms carefully before making any booking or using our services. If you do not agree with any part of these terms, you should not use our website or services.
Contact Information: For questions about these terms, please contact us at [email protected] or call +65 6287 4915.
1. Definitions
Service Terms
- "Service" refers to luxury waterfront residence rental services provided by apex-residencesg
- "Property" includes all waterfront residences, palaces, and heritage homes in our portfolio
- "Booking" means confirmed reservation for specific property and dates
- "Guest" refers to the primary booker and all occupants during the stay
Company Terms
- "We/Us/Our" refers to apex-residencesg, Singapore
- "User/You/Your" means any person accessing our website or services
- "Content" includes all text, images, and materials on our website
- "Agreement" means these Terms and Conditions and all related policies
2. Use of Services
Eligibility and Requirements
- • Services are provided for luxury accommodation and cultural experience purposes
- • Users must be at least 18 years old to make bookings
- • Valid identification and contact information must be provided
- • Accurate information must be provided during booking process
- • Users are responsible for maintaining confidentiality of booking details
- • Compliance with Singapore laws and regulations is required
Booking and Payment Terms
- • Booking confirmation requires payment of specified deposit
- • Full payment is due according to the payment schedule provided
- • All prices are quoted in Singapore Dollars (SGD) and include applicable taxes
- • Payment must be made through approved payment methods only
- • Additional charges may apply for extra services or amenities
- • Cancellation terms vary by property type and booking period
Property Access and Use
- • Properties are for accommodation purposes only during confirmed dates
- • Maximum occupancy limits must be observed at all times
- • Property rules and guidelines must be followed by all guests
- • Waterfront access privileges come with safety responsibilities
- • Damage to property or amenities will result in charges
- • Smoking restrictions apply to all heritage and modern properties
3. Prohibited Uses
Users may not engage in the following activities:
Legal and Safety Violations
- • Violate any applicable Singapore laws or regulations
- • Engage in illegal activities on the property
- • Endanger the safety of other guests or staff
- • Damage or misuse property amenities or furnishings
- • Violate building or waterfront safety regulations
Service Misuse
- • Use properties for unauthorized commercial purposes
- • Exceed maximum occupancy limits
- • Host events without proper authorization
- • Misrepresent booking information or guest details
- • Interfere with other guests' enjoyment of properties
Consequences of Prohibited Activities
Violation of these terms may result in immediate termination of services, forfeiture of payments, legal action, and permanent ban from using our services. We reserve the right to involve local authorities when necessary.
4. Intellectual Property Rights
Our Content and Trademarks
- • All website content, including text, images, and designs, remains property of apex-residencesg
- • Property photographs and descriptions are protected by copyright
- • The apex-residencesg name and logo are protected trademarks
- • Limited license granted for personal use in connection with our services
- • No reproduction or commercial use without written permission
User-Generated Content
- • Reviews and feedback submitted become our property for marketing use
- • Users grant us license to use submitted content for promotional purposes
- • Users remain responsible for accuracy and legality of submitted content
- • We reserve the right to remove inappropriate content at our discretion
Third-Party Content
- • Some property images and content may be licensed from third parties
- • Third-party trademarks and copyrights are acknowledged and respected
- • Users must respect all intellectual property rights of third parties
5. Disclaimers and Limitations
Service Disclaimers
- • Services are provided "as is" without warranties of any kind
- • We do not guarantee specific results or experiences from property stays
- • Weather conditions and external factors may affect waterfront activities
- • Property availability is subject to change based on maintenance or unforeseen circumstances
- • Cultural events and activities are coordinated but not directly controlled by us
Limitation of Liability
- • Our total liability is limited to the amount paid for services
- • We are not liable for indirect, consequential, or punitive damages
- • Users assume responsibility for personal property and safety
- • We are not liable for third-party service provider actions
- • Force majeure events excuse performance of obligations
User Responsibilities
- • Users are responsible for their own safety during waterfront activities
- • Travel insurance is recommended for all bookings
- • Users must follow property-specific safety guidelines
- • Compliance with Singapore immigration and customs regulations
- • Responsibility for actions of all guests in booking party
6. Dispute Resolution
Step 1: Direct Resolution
Initial attempt at informal resolution through direct communication with our customer service team.
Step 2: Mediation
If direct resolution fails, disputes will proceed to mediation through Singapore Mediation Centre.
Step 3: Arbitration
Final disputes will be resolved through binding arbitration under Singapore arbitration rules.
Governing Law and Jurisdiction
Applicable Law
- • These terms are governed by Singapore law
- • Singapore Consumer Protection Act applies where applicable
- • International convention provisions for cross-border disputes
Jurisdiction
- • Singapore courts have exclusive jurisdiction
- • Arbitration proceedings will be conducted in Singapore
- • English language will be used for all proceedings
7. Termination and Modifications
Service Termination
User Termination
- • Users may cancel bookings subject to cancellation policy
- • Account deletion requests will be processed within 30 days
- • Outstanding obligations must be fulfilled before termination
Company Termination
- • We may terminate services for terms violations
- • Immediate termination with notice for safety violations
- • Refunds processed according to refund policy
Terms Modifications
- • We reserve the right to modify these terms at any time
- • Material changes will be communicated via email and website notice
- • Continued use of services constitutes acceptance of modified terms
- • Users may terminate services if they disagree with modifications
- • Version control and dating maintains transparency of changes
8. General Provisions
Entire Agreement
These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and apex-residencesg regarding the use of our services.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
No Waiver
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights or provisions.
Assignment
These terms are personal to you and may not be transferred or assigned. We may assign our rights and obligations under these terms.
Contact Information
For questions about these Terms and Conditions, please contact our legal team: